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Guest Damage Resolution Message

A factual, evidence-led message requesting damage payment from a guest via the Airbnb Resolution Center.

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Get a factual, evidence-led message requesting damage payment from a guest via the Airbnb Resolution Center, in a ready-to-send format.

Who it's for

  • Airbnb hosts dealing with guest damage
  • Property managers handling guest complaints
  • Vacation rental owners seeking compensation

Use cases

  • When a guest has damaged your property and you need to request payment
  • If you're dealing with a difficult guest and need a calm, professional message
  • When you're short on time and need a quick, effective way to request damage payment
  • If you want to avoid accusatory language and ensure a smooth resolution process

FAQ

how do i ask an airbnb guest to pay for damages

You can ask an Airbnb guest to pay for damages by sending a factual, evidence-led message via the Airbnb Resolution Center. This message should list each damaged item, the cost, and the evidence attached, such as receipts or invoices.

what should i include in a damage resolution message

You should include a list of each damaged item, the cost of repair or replacement, and the evidence to support your claim, such as receipts or invoices, in a calm and professional tone.

how do i write a damage request message that is not accusatory

To write a damage request message that is not accusatory, focus on the facts of the damage and the costs involved, avoiding emotional language and blame. Use a calm, professional tone and stick to the evidence.

can i use this message for all types of airbnb disputes

This message is specifically designed for requesting damage payment from a guest. For other types of disputes, you may need a different approach, but this message can serve as a starting point for resolving disputes in a calm and professional manner.

Last updated: 2026-06-28