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Review Response Generator

A short, on-brand reply to a customer review — positive or negative — that sounds like a person.

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A short, personalised reply to a customer review in 80 words or less, tailored to your brand voice.

Who it's for

  • E-commerce store owners handling customer complaints
  • Social media managers responding to customer reviews
  • Customer service representatives looking for efficient review responses
  • Business owners seeking to improve their online reputation

Use cases

  • Responding to a negative review on a product page
  • Replying to a positive review on social media
  • Handling a customer complaint about a delayed order
  • Addressing a customer's concern about a product feature
  • Responding to a review on a review website like Trustpilot

FAQ

what kind of reviews can i respond to with this?

You can respond to both positive and negative customer reviews, and the reply will be tailored to your brand voice. The review response generator will acknowledge a specific point the customer made and invite a next step.

how long is the generated response?

The generated response is 80 words or less, making it concise and to the point. This ensures that your response is readable and engaging for your customers.

can i customise the tone of the response?

Yes, you can customise the tone of the response by providing three adjectives that describe your brand voice. This ensures that the generated response sounds like it's coming from a real person who represents your brand.

how much does it cost to generate a review response?

It costs £1.00 to generate a review response using Harnests' Review Response Generator. This is a one-time payment, and you'll receive a personalised response that you can use to reply to your customer.

Last updated: 2026-06-28